Key Benefits |
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BASIC CARE |
PRIORITY CARE 245 |
PRIORITY CARE 247 |
Priority telephone support
Whether you have a technical problem with your system, or just need some help in making changes to it, with Purple-I Support the solution is only a phone call away. Purple-I Support enables you to make full use of all the features of your Purple-I software and the reassurance of priority access to our support team through our technical support hotline. |
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Latest Upgrades
Purple-I Support entitles you to 12 months of free software upgrades. We will inform you of all version upgrades and maintenance releases, ensuring you benefit from new product features as they appear. |
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Access to customer feedback programme
This programme allows you to provide feedback on how the Purple-I RMS software can be improved, which will be considered for future development. |
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Optional participation in Purple-I beta programmes
As a Purple-I Support customer you will have the option to participate in our beta programmes giving you the opportunity to be one of the first to trial new software releases and provide feedback. |
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Access to Purple-I Online Support Tool
Customers have access to the providing information, advise and tips essential for obtaining the maximum benefit from any Purple-I business solution. |
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Onsite Hardware Support (Mon-Friday)
Allocate an on-site engineer by the end of the next business day, provided that a Technician accepts a system fault call more than one hour before the end of normal working hours. |
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Onsite Hardware Support (Weekend) |
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